Important: A Gift Certificate is a NON-CANCELABLE item. If you should need to refund a Gift Certificate you will need to process the refund manually through your Credit Card processor account (if within the allowed time limit) or process a refund by check and updating the Reservation with a Reservation Note with the refund details. You should then update the Gift Certificate status to INACTIVE to assure that it cannot be used in the future.
To change a Gift Certificate status to inactive:
Click on Report >Gift Certificate
Enter Purchaser’s Last Name or code to locate the gift certificate you want to make it inactive
Click the Inactive to change the status of the Gift Certificate