Important: A Gift Certificate is a Non-Cancelable item. If you should need to refund a Gift Certificate you will need to process the refund manually through your Credit Card processor account (if within the allowed time limit) or process a refund by check and updating the Reservation with a Reservation Note with the refund details. You should then update the Gift Certificate status to Inactive to assure that it cannot be used in the future.
To change a Gift Certificate status to inactive:
On left menu bar, click on Report > Gift Certificate
Enter Purchaser’s Last Name or Code to locate the gift certificate you want to make it inactive
Click the Inactive to change the status of the Gift Certificate