Mobile Check In

Getting Started

When you open the AttractionSuite Check-In app, you will be asked to log in to your AttractionSuite account. Enter the email address and password for your AttractionSuite account then Tap “Log In.” This will take you to your tour list. The default is to show all of the tours for today’s date.

To open your menu, Tap the three parallel lines in the top left corner. From this menu, you can log out of your account or return to the check-in tour list.

To search for a tour, Tap the magnifying glass icon at the top of the page. Type in the time or name of the tour you are looking for and it will appear in your tour list.

To change the date, tap the calendar at the top of this page, which cause a calendar to pop up. Tap a date to choose the date you want to see tours for.

Selecting a Tour

To begin checking customers in for your tour, you must select the tour from the tour list. You can do this by tapping on the tour you want to select. You will be taken to that tour’s tour page.

The bar at the top of this page gives you information about the status of your tour.

  • Sold is the number of tickets sold for this tour.
  • In is the number of guests already checked in. This number reflects both customers Checked-In using this app, as well as those Checked-In using the AttractionSuite program.
  • Not is the number of tickets not yet checked in. Again this number is updated in real time between both systems.
  • To refresh your page, Tap the refresh icon.

Checking Customers In – Scanning

When a customer presents a ticket. Be sure to select the correct tour, and then Tap “Scan” from the tour page. A window will appear on your screen. Line this window up with the customer’s QR code or Bar code.

The app will scan the code and if successful, you will receive this notification: Your guest is now checked in! These changes will appear in real time in your AttractionSuite account.

Checking Customers In – Other Options

There are Two other ways to Check-In a customer using the AttractionSuite Check-In app. You can enter the bar code number manually by typing it into the box or you can enter the reservation number and check in the entire party at once.

Tour Summary

To access your Tour Summary Page, simply Tap the Summary icon at the top of the tour page. This will give you basic out your tour.

Tour Passenger List

To access your Passenger List for your tour, tap the Passenger List icon. This will give you a list of every reservation from this tour. The green check marks indicate that passenger has been checked in.

You can filter this list to show only guests that have been Checked-In by tapping “In”. Or to only show those reservations that have not been checked in by tapping “Not”.

This list will update automatically as guests are Checked-In, both from the app and from the desktop AttractionSuite software.